Legal and Regulatory Information
rwLaw is a legal practice carried on by RWLAW LTD.
Details of our two offices can be found on our “Contact Us” page. References to “rwLaw” mean RWLAW LTD.
Our principal address is 8 Red Lion Court, London, EC4A 3EB, and we can be contacted by emailing info@rwlaw.co.uk or by telephone on +44 (0)20 7164 6165.
RWLAW LTD is an English limited company registered at Companies House under number 08449626. We are authorised and regulated by the Solicitors Regulation Authority (SRA). Our SRA number is 606667. You can contact us by emailing info@rwlaw.co.uk. You can access the rules by which we are regulated here.
We are not authorised under the Financial Services and Markets Act 2000; but in certain circumstances we are able to offer a limited range of investment services to clients because we are authorised and regulated by the SRA. We can provide these investment services if they are an incidental part of the professional services which we have been engaged to provide.
Addresses
City of London Office: 8 Red Lion Court, London, EC4A 3EB
West Sussex Office: 12 Hillsboro Road, Bognor Regis, West Sussex, PO21 2DX
Information about our complaints process, raising concerns to the Legal Ombudsman and to ourselves
We are committed to providing a high-quality legal service to all our clients. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem . This will help us to improve our standards.
Our complaints procedure
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you feel this has not resolved your concerns and you would like to make a formal complaint, please send the details in writing to: robin.williams@rwlaw.co.uk
What will happen next?
1. We will send you a letter acknowledging your complaint, confirming the name of the person dealing with it and asking you to confirm or explain any further details. If it seems appropriate we will suggest a meeting at this stage.
2. We will investigate your complaint by examining the relevant file and speaking with the relevant personnel.
3. Within 14 days of your complaint, we will write to you setting out our response to your complaint and any redress that we would feel to be appropriate. Redress may include offering an apology, an explanation of steps taken to improve or correct our procedures, a reduction of any bill or a repayment in relation to any payment received. If we feel it would help resolve the issues between us, we may invite you to meet with us to discuss your complaint further.
4. Following receipt of our letter and/or meeting, if you are still not satisfied, please let us know and we will then arrange to review our decision. This will happen in one of the following ways:
We will arrange for another person in the firm, who has not been involved in your complaint, to review it.
We will invite you to agree to independent mediation.
